If you wish to return a Rifton product, please call us for return instructions within 30 days of receiving it. For a full refund less 10% restocking fee, the product must be in brand new condition and in original packaging. (Please hold on to your carton and packaging materials until you are certain that your order fulfills your needs.) We will arrange all the details and pay for the return shipment. You are responsible for repackaging the item. No unauthorized returns are accepted.