Frequently Asked Questions


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Free Delivery in 48 States

Our normal delivery time to anywhere in the continental United States is two weeks or less. Our trucker is responsible to deliver your order inside the threshold of your building. Absolutely free freight. No catch. No minimum order. AK and HI - delivery in four to six weeks. Honolulu, Anchorage, Fairbanks, and Juneau: please add 5% to the catalog price. For all other points with road access: please add 15% to the catalog price.

We only ship to US addresses, so if you need shipping to other countries, see our list of Foreign Distributors.

Replacement Parts

Our replacement parts service is available to keep your equipment up and running. Give us a call. It is helpful to have the serial number from the product when you call. Many parts are replaced at no cost. For older items we are able to supply common replacement parts if the design has not changed significantly.

Product Manuals

A Product Manual comes with each Rifton product. This important document makes recommendations for use and details specific limitations that must be observed. Please look for it when your boxes arrive. Our Product Manuals are also available online.

Latex

All Rifton products are latex free.

Billing Policy

For Public Schools and all who have established a charge account with us, terms are 30 days net. For all others, payment is due with order.

Full One-Year Warranty

No nonsense, no small print. If a Rifton product breaks or fails in service during the first year, we will replace it free of charge.

Credit on Returns

If you wish to return a Rifton product, please call us for return instructions within 30 days of receiving it. For a full refund less 10% restocking fee, product must be in brand new condition, and in original packaging. Please hold on to your carton and packaging materials until you are certain that your order fulfills your needs. We will arrange all the details and pay for the return shipment. You are responsible for repackaging the item. No unauthorized returns are accepted.

Inspect Your Boxes

Please inspect your boxes when your order arrives, and note any damaged or missing boxes on the delivery receipt. Then give us a call and we'll send you a replacement.

Materials and Dimensions

To improve our products we reserve the right to alter design or materials without prior notice. The product dimensions and weights on this website are approximate and intended for description. All goods offered subject to availability.

Durable Medical Suppliers

Rifton Equipment is not a Medicaid provider. If you wish to purchase equipment through a third party payer, contact your local rehab equipment supplier. The National Registry of Rehabilitation Technology Suppliers (NRRTS) keeps a list; names of qualified providers are available on request. Call 512-267-6832 or use www.nrrts.org.

Supervision

Rifton products must always be used with adult supervision at all times.

Restraints

Using straps, trays or supports to restrict a client’s movement is considered behavioral restraint, which may raise ethical and legal issues for your facility. Rifton Equipment is not intended for this use.

The CE Mark

The CE Mark is the sign that medical devices comply with the stringent new European requirements. We are pleased that we can mark our products with this internationally recognized symbol of quality and performance.

Rifton Equipment complies with the Medical Devices Directive 93/42/EEC. Accordingly, the CE Mark is displayed on Rifton products wherever these regulations apply.

Maintenance

To prevent structural failures and SERIOUS INJURIES, do not use Rifton components and products for any purpose other than for their intended use. Inspect Rifton components and products regularly for loose or missing screws or rivets, metal fatigue, cracks, broken welds, missing attachments, loose staples and general instability. Immediately remove from use when any condition develops that might make operation unsafe. Replace or repair components or products that are damaged or appear to be unstable. Use only Rifton authorized replacement parts. As needed, clean with disinfectant wipes or a solution of up to 10% bleach. Do not use excessive amounts of water.

Rifton Equipment | phone: 800-571-8198 | fax: 800-865-4674 | www.rifton.com